Refund policy
At PANDOOZA, customer satisfaction is our top priority. We stand behind the quality of our products and want you to shop with complete confidence. If you're not fully satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase or your order confirmation.
To begin your return, please contact our support team at:
Once your return request is approved, we'll provide detailed return instructions.
Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The item is defective.
- You received the wrong product.
If the return is due to our mistake, we'll work with you to provide the most suitable solution.
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately after delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of receiving your order.
Email:
Include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
We'll review your request promptly and provide a replacement or refund whenever appropriate.
Exchanges
Need a different size or color?
Simply contact our support team. If your exchange request is approved, we'll guide you through the return process so you can place a replacement order as quickly as possible.
Items That Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns for products that:
- Have been used or worn.
- Have been washed or altered.
- Are missing original packaging.
- Show signs of misuse or accidental damage.
Gift cards, promotional items, and personalized products are also non-refundable.
We reserve the right to decline any return that does not meet our return requirements.
Refunds
After we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
If you haven't received your refund within 15 business days after approval, please contact us at:
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